There are two main approaches to our BPA:

• Robotic Process Automation (RPA): This uses software robots to mimic human actions on computers, like copying and pasting data, filling out forms, and sending emails. It's great for tasks that are well-defined and structured.
• Business Process Management (BPM): This takes a more holistic approach, focusing on designing, optimizing, and automating entire workflows. It uses tools like modeling software and analytics to identify bottlenecks and opportunities for improvement.